If you accidentally entered an incorrect email address or other information for one of you users, you can correct it by following these steps:


You must be a Administrator to perform these steps



STEP 1


Please log into your dashboard and click on the ACTIONS button below your organization's name and click on Manage All Users



STEP 2


You can quickly locate your user by entering the user's first name or last name into the Search field; click on the Actions link then Edit




STEP 3


From there, you can update information for your user including their email address



Your user should able to log into his or her account with the updated email address. If the user doesn't recall their password, he or she can request a password reset and a new password will be sent to the corresponding email address.


Please refer to the following link for password reset help:

https://checkconnect.freshdesk.com/support/solutions/articles/19000074931-how-to-reset-your-password