How do we renew our annual C&C App Subscription?
Our team is thrilled you are seeking to renew your subscription for the upcoming school year.
Renewing your C&C App subscription is EASY!
All our team needs from your Admin (App Purchaser) is to email us (cconnect-tech@umn.edu) the following:
- Number of Licenses: Please confirm the number of licenses you will be purchasing.
- Billing Information: The following information will be needed for our team to invoice you:
- Name of Organization
- Billing Contact Name
- Billing Contact Phone Number
- Billing Contact Email
- Billing Address (Must include PO or Street Address, city, state, and zip code)
- Purchase Order Number (Not applicable if paying by credit card)
After emailing our team with the above information:
- If paying by credit card, you will receive an invoice that will provide directions for that process.
- If paying by Purchase Order, you will receive an invoice that will reference your P.O. number.
Frequently Asked Questions
- STOREFRONT
Do we need to place an order in the storefront for our subscription renewal as we did when we first purchased?
- No! Please do not place a new order in the storefront if you are seeking to renew your C&C App subscription and are a current App customer.
- What should I do if I already placed a new order in the storefront for my renewal?
- Email us at cconnect-tech@umn.edu to communicate the new order placed was meant to be a renewal. If you paid with a credit card and already received an email with a new electronic "token" to begin using a new subscription, please delete that email. No setup of an account is needed for renewing your licenses, therefore, there will not be a new token.
LICENSES
How can we add licenses to our subscription this year?
- Our team would be honored to increase the number of licenses your team will be purchasing for your annual subscription renewal.
- All we will need is written confirmation (Email: cconnect-tech@umn.edu) with the number of licenses you would like to add.
- Licenses will be added within 5 business days of receiving your request and payment.
- What if we need to decrease the number of licenses we are able to purchase?
- If you need to decrease the number of C&C App licenses you currently have active, please indicate in writing (Email: cconnect-tech@umn.edu) the current site/school name(s) as labeled in the App that you would like to remove from your subscription. All data will be deleted for any school that no longer has a license.
- PAYMENT
How will I receive an invoice?
- An invoice will be sent to you via email within 10-15 business days. The invoice will include payment instructions.
What payment methods are accepted?
- You may pay for your C&C App subscription by:
- Credit Card:
- Payment instructions to pay by credit card will be included on your emailed invoice. Do not send any credit card information to us via email.
- Purchase Order:
- If you are paying for your renewal with a Purchase Order (PO), please email your PO to: cconnect-tech@umn.edu
- A purchase order must be attached before a renewal can be processed.
- Credit Card:
- You may pay for your C&C App subscription by:
Questions?
Our team is eager to support your site's implementation of Check & Connect. If you have any questions or concerns, please email us at cconnect-tech@umn.edu.