How do we renew our annual C&C App Subscription?

Our team is thrilled you are seeking to renew your subscription for the upcoming school year.


Renewing your C&C App subscription is EASY! 


All our team needs from your Admin (App Purchaser) is to email us (cconnect-tech@umn.edu) the following: 

  • Number of Licenses: Please confirm the number of licenses you will be purchasing.
  • Billing Information: The following information will be needed for our team to invoice you:
    • Name of Organization
    • Billing Contact Name
    • Billing Contact Phone Number
    • Billing Contact Email 
    • Billing Address (Must include PO or Street Address, city, state, and zip code)
    • Purchase Order Number (Not applicable if paying by credit card)


After emailing our team with the above information:

  • If paying by credit card, you will receive an invoice that will provide directions for that process. 
  • If paying by Purchase Order, you will receive an invoice that will reference your P.O. number.   

Frequently Asked Questions

  • STOREFRONT

    • Do we need to place an order in the storefront for our subscription renewal as we did when we first purchased?

    • No! Please do not place a new order in the storefront if you are seeking to renew your C&C App subscription and are a current App customer. 
  • What should I do if I already placed a new order in the storefront for my renewal?
    • Email us at cconnect-tech@umn.edu to communicate the new order placed was meant to be a renewal. If you paid with a credit card and already received an email with a new electronic "token" to begin using a new subscription, please delete that email. No setup of an account is needed for renewing your licenses, therefore, there will not be a new token.

  • LICENSES

    • How can we add licenses to our subscription this year?

      • Our team would be honored to increase the number of licenses your team will be purchasing for your annual subscription renewal. 
      • All we will need is written confirmation (Email: cconnect-tech@umn.edu) with the number of licenses you would like to add.
      • Licenses will be added within 5 business days of receiving your request and payment.
    • What if we need to decrease the number of licenses we are able to purchase?
      • If you need to decrease the number of C&C App licenses you currently have active, please indicate in writing (Email: cconnect-tech@umn.edu) the current site/school name(s) as labeled in the App that you would like to remove from your subscription. All data will be deleted for any school that no longer has a license.
  • PAYMENT

    • How will I receive an invoice?

      • An invoice will be sent to you via email within 10-15 business days. The invoice will include payment instructions. 

    • What payment methods are accepted?

      • You may pay for your C&C App subscription by:
        • Credit Card: 
          • Payment instructions to pay by credit card will be included on your emailed invoice. Do not send any credit card information to us via email.
        • Purchase Order: 
          • If you are paying for your renewal with a Purchase Order (PO), please email your PO to: cconnect-tech@umn.edu 
          • A purchase order must be attached before a renewal can be processed.  


Questions?

Our team is eager to support your site's implementation of Check & Connect. If you have any questions or concerns, please email us at cconnect-tech@umn.edu.