How to Renew Your C&C App Subscription


Our C&C App team is thrilled to support your site's renewal for the C&C App for the upcoming school year!



HOW TO RENEW: 

  • To renew your annual C&C subscription, please have your account Admin (App Purchaser) email us (cconnect-tech@umn.edu) the following information: 
    • Number of Licenses: Please confirm the number of licenses you will be purchasing.
    • Billing Information: The following information will be needed for our team to invoice:
  • Name of Organization
  • Billing Contact Name
  • Billing Contact Phone Number
  • Billing Contact Email 
  • Billing Address (Must include PO or Street Address, city, state, and zip code)
  • Purchase Order Number (Not applicable if paying by credit card)


  • PAYMENT

    • Both credit card and purchase orders are accepted. Please let our team know which payment method your site plans to use when emailing us the information above. 
      • Credit Card: If paying by credit card, you will receive an invoice that will provide directions for that process. 
      • Purchase Order (PO): If paying by Purchase Order, you will receive an invoice that will reference your P.O. number. 


Frequently Asked Questions

  • ADJUST # of LICENSES

    • Can we add licenses to our subscription this year?
      • Absolutely! Your site can definitely increase the number of licenses you will be purchasing for your annual subscription renewal. 
      • All we will need is written confirmation (Email: cconnect-tech@umn.edu) with the number of licenses you would like to add.
      • Licenses will be added within 5 business days of receiving your request and payment.
    • What if we need to decrease the number of licenses?
      • If you need to decrease the number of C&C App licenses, please make sure to include in writing (Email: cconnect-tech@umn.edu) the current site/school name(s) as labeled in the App that you would like to remove. 
      • IMPORTANT: All data will be deleted for any school that no longer has a license.

  • PAYMENT

    • What payment methods are accepted?
      • Both credit card and purchase orders are accepted. 
        • Credit Card: 
          • Payment instructions to pay by credit card will be included on your emailed invoice. Do not send any credit card information to us via email.
        • Purchase Order: 
          • If you are paying for your renewal with a Purchase Order (PO), please email your PO to: cconnect-tech@umn.edu 
          • A purchase order must be attached before a renewal can be processed.  
    • How and when will I receive an invoice?
      • An invoice will be sent to you via email within 7-10 business days.


Questions?

Our team is eager to support your site's implementation of Check & Connect. If you have any questions or concerns, please email us at cconnect-tech@umn.edu.