How-to's & Help

Articles on how to resolve some of the common issues

How to add Administrators or Mentors
Log into your account as an Administrator On the dashboard, under your organization's name, click on the ACTIONS button. You will see a list of op...
Thu, 1 Mar, 2018 at 10:40 AM
How to update or edit a mentor/administrator information
If you accidentally entered an incorrect email address or other information for one of you users, you can correct it by following these steps: You must ...
Wed, 7 Mar, 2018 at 12:27 PM
How to reset your password
Forgot your password? You can reset your password by visiting the following link: https://app.checkandconnect.org/accounts/password/reset/ Or you ca...
Wed, 10 Jan, 2018 at 2:51 PM
I'm not getting a password reset email
The email should be sent instantaneously, but maybe a few minutes delayed due to slow servers. But after a few minutes you still haven't received a pas...
Wed, 10 Jan, 2018 at 1:36 PM
Bad Token Error
This could be caused by Expired Password Reset Link When requesting a password reset, that link in your email is unique will expire per use and within 7...
Fri, 23 Feb, 2018 at 12:28 PM
How to transfer a student
You must be an Administrator user in order to perform this: Log into your account as an Administrator From the dashboard, select the Mentor of the stu...
Fri, 23 Feb, 2018 at 12:25 PM
How to remove/delete a student
To remove/delete a student as an Administrator STEP 1 Navigate to the mentor's dashboard who is mentoring the student that you want to remove, th...
Fri, 23 Feb, 2018 at 9:48 AM
How to update or edit courses for my students
Each course is associated with an organization, not to each student. Currently, it is not possible to edit courses' information to each student, su...
Tue, 8 Oct, 2019 at 11:58 AM
Why am I not receiving any Check & Connect emails?
Please check your spam folder. If there are no emails from Check & Connect in your spam folder, it is possible that your district or school firewall is ...
Wed, 18 Apr, 2018 at 12:07 PM
Why can't I find a specific user?
Go to your dashboard and click the Actions dropdown button. Then click on the "Manage All Users" option and you will see a list of all your mentor...
Tue, 15 Oct, 2019 at 5:09 PM